Networking · Hospitality
Luxury Hotel Network Deployments — SEA
- Problem
- Luxury hotels need guest and back-of-house connectivity that simply never fails — across sites, brands, and five countries with different teams and constraints in each.
- What I did
- Ran the coordination layer between my team and the client's. Held the kick-off meetings that aligned both sides: what my team would deliver and watch out for, and how the hotel's people would accommodate and assist them. Fronted the relationship with hotel IT managers and directors — chasing the missing information my team was blocked on, absorbing the complaints, running the UAT checklist and handover, and pushing sign-off through so finished work actually closed.
- Result
- Sixty-plus per-hotel deployments closed for brands including Four Seasons, Hyatt, and Banyan Tree across Malaysia, Thailand, Vietnam, Indonesia, and Singapore — access point and hardware refreshes, gateway rollouts, firewall installs.
- The hardest one
- An earthquake hit on day one of the Thailand deployment. The schedule stopped being the point — I got my engineers to safety and stayed in contact until I knew they were fine, then made sure the client's people were accounted for. Only after that did we go back for the equipment and rebuild the plan. With Songkran falling immediately after, I worked the timeline around both and still closed the project before its deadline.
60+ deployments closed
5 countries
4–5★ hotel clients